Return and Refund Policy

• Return all unwanted items within 14 days of receipt.
• Enclose your name and order number from your order confirmation email. 
• Post to London Glamour Garden, PO Box 13400, Sawbridgeworth, CM21 1BY. 
• Some couriers do not post to BO Box addresses. Royal Mail do.
• Damaged/seconds and underwear are non-returnable.
• Items returned after 14 days will not be refunded to the customer.
• Customers are liable for return postage cost.
• Items must be unworn; as new, and with tags attached if applicable. Items will be returned to the customer without a refund and at the customers expense, if these conditions are not met  ie damaged, covered in pet hair or worn items. 
• Please fasten zips and buttons and return in the same folded condition as received.
• Refund will be to the payment method of purchase and will appear as London Glamour Garden or LGG.
• Please check your bank or PayPal account. 
• A £5 restock fee will be deducted from every subsequent refund parcel for customers returning on 10 occasions within a 12 month period.  
• If an item you received is faulty, please contact us by email in the first instance as you may not be required to send it back. If faulty items are returned without notice, the customer is liable for postage charges. 
• Please allow 14 days for refund payment to reach your bank account.
• If your refund hasn’t been deposited in you payment method after 14 days, please obtain proof of delivery before contacting us on Claire@londonglamourgarden.com.
• This policy is offered in addition to your legal rights.