Returns
Return and Refund Policy
- Return all unwanted items within 14 days of receipt
- Damaged/seconds and underwear are non-returnable
- Items returned after 14 days will not be refunded
- Customers are liable for return postage cost
- Items must be unworn; as new, and with tags attached if applicable. Items will be returned to the customer without a refund if these conditions are not met ie damaged or worn items.
- Please fasten zips and buttons and return in the same folded condition as received
- If an item you received is faulty, please contact us by email in the first instance as you may not be required to send it back. If faulty items are returned without notice, the customer is liable for postage charges.
- Enclose your name and order number
- Post back to London Glamour Garden, PO Box 13400, Sawbridgeworth, CM21 1BY.
- Refund will be to the payment method of purchase and will appear as London Glamour Garden or LGG.
Separate email notification will NOT be made, so please check your bank or PayPal account. - Please allow 5 working days for payment to reach your bank account.
- This policy is offered in addition to your legal rights
